FREQUENTLY ASKED QUESTIONS
WHAT KIND OF SHIRTS DO YOU PRINT ON?
All of our shirts are the best quality, 100% cotton, fashion fit tees, and are professionally screen printed. They are not inferior iron-ons, or any other cheap image transfers that are being sold on the web. Some shrinking is common with cotton products. Washing your shirt in cold water is recommended for the first few washings.
HOW DO I PAY?
We accept all major credit cards and echecks through PayPal.
Once you have selected your shirts, click on "Checkout" to enter PayPal's secure payment page. You do not need a paypal account to pay by credit card or echeck. Fill in all payment and shipping information and receive confirmation of your payment.
WHERE CAN I SEND A CHECK OR MONEY ORDER?
Please make checks out to Vinyl Craft , and send to:
2062 Langston Lane NE.
St. Michael MN 55376
WHAT ABOUT SHIPPING?
Shipping in the continental United States for 1-5 shirts is $4. 6-12 shirts is $7 to ship, 13 and more is $12. Shirts normally ship within 2 days of when payment is recieved. However, due to circumstances involving supply, orders could take longer. All orders are shipped USPS First Class Mail. Most orders shipped within the continental United States will be recieved within 10 days.
WHAT IF I'M NOT HAPPY?
Our goal is to provide a positive experience with every purchase. If you are unsatisfied with your order for any reason, you may return or exchange it within 30 days of the purchase date. Please contact us first for instructions. DO NOT SEND US ANY PRODUCT WITHOUT AN EXPLANATION FOR THE REASON OF YOUR RETURN. Your money will be refunded minus the original shipping amount. They will be issued to your credit card or PayPal account. If payment was made by check or money order, a refund will be sent by check to the address provided. Please contact us if you need assistance or have any further questions. We are not responsible for size or color issues. However, if you would like to exchange your shirt for a different size, please return the shirt, along with $5 for S & H, and a note explaining reason for return as well as your shipping address to:
Up North Outfitters
2062 Langston Lane NE.
St. Michael, MN 55376
WHAT IS YOUR PRIVACY POLICY?
Your privacy is important to us. We will never sell or give your address, phone number, e-mail address or other information to any outside parties. We're here to sell T-shirts, not scam our customers.
DO YOU SELL YOUR PRODUCTS WHOLESALE?
Yes. We currently offer wholesale pricing for quantities greater than 25. We also offer screenprinting for your business, school, or other organization. Please contact Chris at chris@upnorthoutfitters.com.
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